Q1. How can I register my details for payment?
We will need to speak to you to gather some details, explain the chosen pay method, give you a pay example and send our onboarding documents including electronic RTW in the UK and identity checks. You can also register initial details by…..
- Online – Follow this link https://www.orbitalservices.co.uk/contractor/join-orbital
- WhatsApp – Start the conversation on +447376170587
- Email – Drop us your details to info@orbitalservices.co.uk
- SMS – Text us on 07700185818 and we will call you back!
Q2. Can my current agency send Orbital my details?
Yes, they can if you are happy for them to do so or alternatively we can contact them on your behalf. Let us know the name and contact details of your agency ASAP!
Q3. What forms will you need me to complete before I get paid?
All our forms are sent electronically, so you will need your own valid email address to receive them. The documents will differ per employment model…….
CIS/Non-CIS Sole Trader – You will need to complete/sign:
- Contract for Services;
- Self-Employment Declaration;
- Assignment Schedule;
- SDC Assessment;
- Agency Conduct Regs.
Umbrella PAYE/PEO PAYE – You will need to complete/sign:
- Contract of Employment;
- Assignment Schedule;
- Holiday Pay (choice) form;
- Agency Conduct Regs.
- Working Time Regulation
- New starter tax/student loan form
Q4. How do I complete my contract/onboarding pack?
It is a very easy process for you to complete the contractual/onboarding forms.
- You will receive a ‘Please Complete your Registration Forms’ email
1. Click the 'COMPLETE FORMS' button below and complete the fields for your personal details (if we don't have them already). Click 'Save and Continue' at the bottom of the page.
2. Assignment Details - On page 2 we require you to supply details around your assignment and the agency you are engaged with, besides other employment related information dependent on your status. This could include - Agency Conduct Regulations Opt. In/Out, Holiday Pay choice, or a Supervision, Direction and Control assessment (if applicable).
3. Electronic Signature - Once all the assignment details are completed, input your electronic signature into the 'Signature' box.
4. Hit the 'SUBMIT' button at the bottom of page 2 to complete the process. You will receive a PDF version of your contract pack for your records.
5. Digital Right to Work in the UK Checks - You will be sent a separate link by SMS to complete a digital RTW check. You must complete the very simple process using your phone and this will include - Taking a picture of your identification and a 'liveness'/identity test using your camera.
If you need further assistance contact us on
WhatsApp: +447376170587 | SMS: 07700185818 | e: info@orbitalservices.co.uk
Q5. What is the ‘Welcome to Orbital’ email I have received?
This is very useful and contains lots of information about payments, deductions, compliance etc. for your chosen pay model. We recommend you read it!
Q6. I have received an ‘Activation Email’ what is this?
This is generated by Octopaye - our payroll software that produces your payslips. When we create your record, you are sent this link to activate your portal login for payslip history and access to the Orbital Rewards platform.
- I can’t access my portal/remember my password?
Don’t panic, drop us a message to request a re-activation email to:
WhatsApp: +447376170587 | SMS: 07700185818 | e: info@orbitalservices.co.uk
Q7. Can you send me the forms in the post?
Unfortunately not, we are a paperless company which helps the environment and means you can register more quickly!
Web: https://www.orbitalservices.co.uk/contractor/join-orbital
