Help Centre

FAQ's to answer your questions

Welcome to the
Orbital Help Centre

A dedicated home for all your support needs.

Registrations & On-boarding

  1. How can I register my details for payment?
  2. Can my current agency send Orbital my details?
  3. What forms will you need me to complete before I get paid?
  4. What registration emails will I receive?
  5. What is the ‘Welcome to Orbital’ email I have received?
  6. I have received an ‘Activation Email’ what is this?
  7. Can you send me the forms in the post?
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My Payments

  1. What time will I be paid?
  2. What could delay my payment?
  3. How do I know that I’m getting paid?
  4. My text message/pay amount looks wrong, what can I do?
  5. I have not received a text message?
  6. I don’t understand my payment method?
  7. Can I get a pay example to help explain the pay and deductions?
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Payslips & Other Documents

  1. When does my payslip get sent to me?
  2. How do I access my payslips/remittances?
  3. How do I log into my online portal?
  4. I can’t access my portal/remember my password?
  5. What are the employment/company deductions on my Umbrella PAYE payslip?
  6. I think my tax code is wrong?
  7. How do I send you my recent P45?
  8. Can I request my P45 if my employment has ended?
  9. Will I be sent a P60 at tax year-end?
  10. Can I request a statement of earnings for my tax return?
  11. My CIS tax deduction looks too high?
  12. I don’t understand my payslip?
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Right to Work in the UK

  1. What do you need from me to check my Right to Work status?
  2. How can I send you my Right to Work documents?
  3. How do I get a share code?
  4. Do I need to send my Right to Work documents before I am paid?
  5. What happens if I fail a Right to Work check?
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Pension Information

  1. Does Orbital have a pension provider?
  2. Do I have to pay into a pension?
  3. What contributions will I make?
  4. How will I be kept informed of my auto enrolment status?
  5. Can I ‘Opt. in’ before I am due to be auto enrolled?
  6. Can I ‘Opt. out’ of the pension scheme?
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HMRC, Tax Codes and Statuory Duties

  1. What payroll information does Orbital send to HMRC?
  2. Some of my payroll details/figures have changed without me knowing?
  3. Why have Orbital changed my tax code?
  4. Why would my tax code change?
  5. Can Orbital change my tax code back to what it was?
  6. Why am I on an ‘emergency’ tax code – W1, M1, X?
  7. I have a court/legal deduction from my Net pay but I’m not sure why?
  8. What are Orbital’s company tax reference numbers?
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Pay Models & Compliance

  1. What is an SDC Assessment?
  2. Why is SDC so important for Self-Employment?
  3. What are the SDC questions asked per assignment?
  4. Will I always be paid National Minimum/Living Wage?
  5. What options do I have for holiday pay?
  6. Can I request my saved holiday to be paid out?
  7. Why do I pay two lots of NI on Umbrella PAYE?
  8. What contract will I be engaged on?
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Staying with Orbital

  1. Can I keep using Orbital when I move agencies/jobs?
  2. What are the benefits of using Orbital?
  3. Do you have multi-lingual staff?
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Insurances

  1. Am I covered by Orbital’s insurances whilst on assignment?
  2. Do I get personal accident cover with Orbital?
  3. How do I make a claim on the personal accident cover?
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Contact us / Working Hours

  1. What days and times are Orbital open?
  2. Are there any out of hours contact?
  3. Which is the best way to contact Orbital?
  4. I’ve been trying the phone lines but can’t get through?
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Still need your question answering?

Our friendly, multi-lingual team are always happy to speak to you and give you the best assistance

Send us a message
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