Payslips & Other Documents

Q1. When does my payslip get sent to me?

Payslips/remittances get sent by email and portal upload at the end of the day that they are processed.

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Q2. How do I access my payslips/remittances?

You can access your payslip/remittance by….

1. Email – We will send your pay advice directly to your email, to access it you must enter your date of birth in this format – 01/01/2023

2. Portal Login – Once you have activated your portal link you can log in to see your payslips history 24/7

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Q3. How do I log into my online portal?

When your account is registered on our payroll system you are sent an activation email…

If you have you been sent an activation email? – Good stuff. Now set a password and you’re good to login but be quick because the link only lasts for 24 hours!

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Q4. I can’t access my portal/remember my password?

Don’t panic, drop us a message to request a re-activation email
‍WhatsApp: +447376170587 | SMS: 07700185818 | e: info@orbitalservices.co.uk

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Q5. What are the employment/company deductions on my Umbrella PAYE payslip?

Your Umbrella rate must cover the employment costs (of the Umbrella employer) besides your pay and is split into two parts…

1. Reconciliation page deductions

Deductions from the Gross amount include - Company margin, ER’S NI, App. Levy, Holiday Pay, Pension (if applicable)

2. Payslip page deductions

Deductions include – EE’s NI, PAYE tax and pension (if applicable) Not totally convinced by what we are saying? Check out this HMRC link for further details:

https://www.gov.uk/guidance/working-through-an-umbrella-company

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Q6. I think my tax code is wrong?

Have you sent us your most recent P45 before your first payment?.......We can’t accept your P45 after your first payroll has been processed, which means you could pay more tax.

If you have sent your P45, this might still be getting updated by HMRC but will be resolved. If you have paid too much tax, you may get a rebate on a future payroll

Tax codes are set by HMRC not us; we recommend you set up a Government Gateway account and check online:

‍https://www.gov.uk/check-income-tax-current-year

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Q7. How do I send you my recent P45?

Please send us your most recent P45 to:
WhatsApp: +447376170587 | SMS: 07700185818 | e: info@orbitalservices.co.uk

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Q8. Can I request my P45 if my employment has ended?

Yes, if you have finished your employment, please request your P45 from us:

‍info@orbitalservices.co.uk or WhatsApp: +447376170587

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Q9. Will I be sent a P60 at tax year-end?

P60’s will be automatically sent to your portal login.

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Q10. Can I request a statement of earnings for my tax return?

No need, we automatically email and upload statements to your portal at tax year-end.

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Q11. My CIS tax deduction looks too high?

Have you activated your UTR number with HMRC for the CIS scheme?......Please ask us to check and/or re-verify your UTR number -
WhatsApp: +447376170587 | SMS: 07700185818 | e: info@orbitalservices.co.uk

Remember! You will pay 30% higher rate tax until you activate your UTR number for CIS.

Call the CIS helpline: 0300 200 3210 or register for CIS online:

‍https://www.gov.uk/what-you-must-do-as-a-cis-subcontractor/how-to-register

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Q12. I don’t understand my payslip?

Let us help CIS Sole Trader – Simple, all you need to work out is Gross pay – minus our margin – minus 20% or 30% CIS tax equals Net pay.

Non-CIS Sole Trader – YES – Super simple, all you need to work out is Gross pay – minus our margin – equals Net pay. Tax is accounted for at year-end.

Umbrella PAYE – YES – This comes in two parts and includes company employment deductions besides personal ones. Check out What are the employment/company deductions on my Umbrella PAYE payslip?

PEO PAYE – YES – Simple PAYE rate with only personal tax, NI deducted besides holiday pay and pension (if applicable)