Frequently asked questions

Payslips are uploaded to your online portal at the end of each week. These are fully itemised to show all deductions from Gross to Net pay. If you are struggling to access the portal, please contact us.

We also upload self-employed remittances to our portal each pay period, again these show a full breakdown of earnings and any deductions to assist with end-of-year tax returns.

If you are working on our Umbrella PAYE model you may be eligible to claim weekly ‘Mileage only’ expenses. However, this would only apply if you are working in a skilled/qualified role and if you can prove that you are not working under SDC (or the right of) in the manner of how you perform your duties.

Self employed operatives can only claim expenses on their year-end tax return.

Supervision, Direction and Control (or the right of) is an HMRC term which first appeared as new legislation back in 2014. It is a ‘deemed’ provision which basically means that HMRC consider all workers, no matter what level, to be under SDC in the way they perform their job role.  

Obviously, this is broad brush approach deliberately designed to ‘catch’ as many operatives as possible and ensure that they pay full employment taxes and/or not be able to benefit from claiming travel and subsistence expenses for tax relief.

This now means that ourselves and agencies/clients, must assess individuals on whether they are ‘caught’ or not by SDC per assignment as we, or the agency, carry the tax liability for any wrong calls hence the need for sensible judgements. HMRC rules, not ours!

We ask that all expenses are made online through your portal login as this makes the whole process automated and efficient.

The only expense model we run currently is the ‘Mileage only’ model. This means that any other expense apart from mileage would have to be claimed at tax year-end.

Yes, receipts are required to back up any mileage claims and it must relate to the dates of the travel.

Only if you are paid through our Umbrella PAYE option. We make a provision for holiday pay of 12.07% as part of your ‘uplifted’ contract rate which gives you full entitlement pro-rata. You can choose to ‘retain’ your holiday pay or have it ‘rolled up’ into your wage each week.

Timesheets get sent at various times each week, if you have not had a pay confirmation text message by 5pm on Thursday, we would ask you to contact us by phone or email.

Getting a text message means your pay has been processed and is on its way. Payments can take up to 5.30pm on Friday to clear your account, depending on what time we have received the pay instruction and when payment was sent.

Unfortunately, we don’t have any control over tax codes, these are issued by HMRC.

If you have any issues with your tax code, we advise that you contact HMRC directly.

Your Umbrella PAYE rate that you agree with your agency is normally uplifted because it must cover the costs of your employment besides your pay.

Other employment costs include: holiday pay, App. levy, Orbital company margin and pension (if applicable).

If you are a non-CIS sole trader, we would simply deduct the margin and pay the rest to your bank account.

If you are a CIS sole trader, we would deduct our agreed margin and then the correct level of tax (either 20% or 30%) after verifying your UTR number with HMRC.

In both cases you are responsible for paying your relevant NI contributions direct to HMRC and completing a self-assessment tax return each year.

Depending on your nationality, there are different ID docs which may apply. You can find a list of what documents we require in our ‘Useful Resources’ section.

If you are in doubt about what to send, please contact us.

Yes, by using us on each assignment this helps to keep your pay details all in one place and saves time in re-registering for different companies.

Simply complete the ‘New Job’ section of this App. or contact us by phone or email and let us know which agency you are going to, besides telling the agency that you are registered with us.